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Matthew Cunningham headshot

Design Executive
Vision Creator
Team Builder

I define platform and AI experience strategy for enterprise systems

What I do
I unify complex products into scalable platforms, design AI driven workflows people trust, and build operating models that drive measurable business outcomes.

At the core of my work are three areas:
 
Platform Strategy
I bring fragmented products together into cohesive systems, defining experience architecture across services, roles, and workflows so platforms operate as a single, unified environment

 
AI Experience
I design agentic systems and decision workflows that translate AI capabilities into clear, usable, and trusted product behavior

 
Operating Models
I build design systems and product operations that align product, engineering, and UX, enabling teams to deliver consistently at scale

The examples below show how I’ve applied this approach to unify products, operationalize AI, and drive measurable impact across enterprise environments.

Kyndryl Bridge Case Study
Kyndryl bridge logo

AI-powered Integration Platform

Platform unification and AI experience strategy for a global infrastructure platform

Defined the experience architecture for an AI powered platform used by 100K+ daily users, aligning workflows, insights, and automation into a single system

Shidoka Background
Shidoka Screenshot
Shidoka logo

Enterprise Design System for Scale

Enterprise design system enabling platform scale and delivery velocity

Built and scaled a design system adopted across 25+ product teams, reducing engineering cycle time by 30% and standardizing interaction patterns

Genesys Background
Genesys Case Study
Genesys Logo

Nextgen CX Platform

AI driven workspace redefining customer engagement workflows

Led the creation of a unified agent platform, translating complex AI capabilities into clear, actionable experiences across global products

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Rackspace Case Study
Rackspace Logo

Service Design Transformation

Service and platform redesign improving operational efficiency and customer experience


Unified fragmented tools and workflows into a cohesive platform, reducing resolution time by 24% and improving overall service performance

Companies I've worked with

Over the past two decades, I’ve partnered with global brands and Fortune 500 companies to deliver transformative design, technology, and customer experiences.

Companies I've worked With

  Thought Leadership and Writings

I share perspectives on design leadership, innovation, and the future of user experience through articles, frameworks, and essays

Designer Focused Interview Questions

Outlines key questions designers can ask to uncover team culture, product maturity, and expectations.

Daily stand-up for Creative Teams

Explains how designers can adapt daily stand-ups to ensure visibility, collaboration, and alignment within Agile teams.

Creating an Experience Roadmap

Introduces a framework for building roadmaps centered on user experiences and outcomes rather than just features or deliverables.

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© 2026 by Matthew Cunningham

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